Link love of the week

Wow! Did Monday really come and go that quickly yesterday? Somehow, I think I overslept & woke up to a Tuesday rather than a Monday! J

This week’s link love goes out to a special client. She’s been with me since Day 1. She’s my favorite client and a real gem to work with. Not to mention, she’s done a lot to help me brainstorm my own business decisions…even critiquing my new business name choices back in 2006 when I organized my practice as an LLC. She’s a talented professional, but always goes the extra mile to give her own clients 110%. She regularly reminds me that no matter how skilled or professional you are, the most important part of any B2B relationship is STILL the relationship.

We all have boundaries and policies for our businesses. We have to have those to prevent feeling like a doormat. There are things you simply won’t do, or won’t do a certain way. We all have those. They are necessary. However, if you get too rigidly ensconced in your boundaries, you’re liable to push clients away, rather than making it easier to serve them. Micki reminds me on a regular basis that while though it’s important to have and respect boundaries, to be successful you always have to be client-centered, to put your clients’ needs ahead of your own. Boundaries are important, but so is plain old good customer service.

It’s that little reminder to stay down-to-earth and reachable that makes my working relationship with Micki so wonderful. I see how she works with clients. I see that “Don’t worry. I’ll take care of you.” kind of approach to her business that reminds me what it is that works so well with my own business relationships. There are real people behind the businesses I serve, and those people need to feel cared for and supported by the businesses they choose to work with. It’s that personal aspect, that partnership-type relationship that is the basis for a good Virtual Assistance practice…and Micki helps to keep me focused on that approach.

Thanks, Mick…you’re the best, girl!

Micki Silver, owner

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